Our mission statement

 

Sugar Beauty aims to prioritise our clients overall experience, we shall always ensure clients are comfortable and relaxed within a friendly atmosphere. We shall ensure we are trained to a high level and use only the best products. We aim to be known for our exceptional dedication to our clients well being and customer satisfaction.

 

Punctuality and Courtesy

Please note we hold a strict punctuality policy, all allocated appointments begin and end at the scheduled time so that the next client will not be delayed. If you do not attend or are more than 15 minutes late your appointment will be cancelled or a charge may be applied.

 

Cancellations

Please note we hold a strict 24 hours cancellation policy, if this is not adhered to you may incur a charge of the total treatment price. 

Cancellations should be made by the following methods below

Call: 0121 679 3529 Text: 07894032158 Email: hello@sugarbeauty.co.uk

 

Deposits

We take a 20% deposit for every new client booking. If any changes need to be made to your appointment please notify us no later than 24 hours before your scheduled appointment. This allows us enough time to offer that time slot to another client. Deposits will be carried over or refunded if the appointment is rearranged or cancelled with at least 24 hours notice, failure to do so will result in a loss of deposit.

 

Loyalty Reward Card

Loyalty cards cannot be redeemed for cash, sold or transferred. Your loyalty card must not be transferred to a third party. Your loyalty card cannot be used in conjunction with any other offer or discount. Loyalty cards remain the property of Sugar Beauty. We reserve the right to without notice 1- Terminate the scheme 2. Decline to issue loyalty cards 3. Withdraw or cancel the loyalty card 4. Alter or amend the terms & conditions of the Sugar Beauty loyalty card.

 

Gift Vouchers

Gift vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher must be handed to the therapist at the start of your treatment. You are under no obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift vouchers cannot be redeemed against products.

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Price Alteration

We reserve the right to review prices in line with inflation.

 

Payment

We accept cash or card payment upon completion of your treatment.

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Skin testing

A Skin test is required at least 48 hours prior to treatment for certain services. This must also be carried out every 6 months if you haven't attended the salon within that time.

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Data Protection Policy

Personal details taken from clients during consultation procedures and bookings will be stored in line with GDPR guidelines. We may on occasion send you details of special promotions, if you would rather not receive marketing style messages please let us know at the first instance.

 

Medical Conditions

We ask that you disclose all medical conditions including pregnancy prior to booking as some treatments may not be suitable, you can give any relevant information on your consultation form.

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Treatment Liability

We will always strive to achieve the best results for you during all of our treatments however results may vary per client. Aftercare must always be followed to maintain treatment results. Nail repairs will be fixed within a 48 hour time frame, anything after this will be chargeable. 

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Children

Please note we are unable to allow children under the age of 12 in the salon during treatments.

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